Course Cancellation and Refund Policy
1. Cancellation by Trainee/Client Before Course Commencement: If a cancellation is requested by the Trainee/Client prior to the course start date, the Trainee/Client must complete a cancellation form and submit it to the reception for processing.
2. Cancellation Notice Period and Refund Percentage:
. Cancellation notified 15 working days before the course start date: 100% course fees are refunded except an AED250 charge for administrative procedures.
. Cancellation notified within 15 working days before the course start date: 50% of course fees refunded. The remaining 50% will be credited to the student's wallet for future course subscriptions.
. Cancellation after the course start date: No course fees will be refunded. The amount will be credited to the student's wallet for future course subscriptions.
3. Non-Attendance by Trainee Without Notice: If a registered Trainee fails to attend the Training without any prior notice or an intimation, the training coordinator will attempt to contact the Trainee via telephone. If no response is received by the end date of the course, the Trainee's admission shall be automatically cancelled, and any fees collected will not be refunded.
4. Cancellation by the center Before Course Commencement: If the center cancels the course before its scheduled start date, 100% of the course fees shall be refunded, or the course will be rescheduled to the next available date.
5. Cancellation by the center After Course Commencement: In the event of course cancellation by the center after the course has commenced, the center will either reschedule the remaining duration of classes or refund the balance fees on a pro-rata basis.
Deadline for Refund Claims: Any refund claims must be submitted within 1 month from the date of payment. Refund claims submitted after this period will not be accepted.
Any refund will be issued within 14-21 working days from the date of refund request submission.
Note : These policies are subject to review and may be amended as required.